Returns Policy

Returning products and issuing refunds

Although we Pixies take great care in making your CDs, it is possible that very occasionally; one or two could be faulty. If you think your CD is faulty, we will ask you to return it to us within SEVEN days of receipt.

Your right to return items to us in accordance with these terms and conditions is in addition to any other statutory rights you may have.

If you are eligible for a refund, we will reimburse the price you have paid for the order onto the credit or debit card that you paid with. Alternatively, we may offer to remake and resend the CD free of charge. Please note it is not our policy to offer both a refund and resend.

All Returns Must Be Sent To:

Customer Returns
MixPixie
Unit 15B
Baltimore House
Battersea Reach
Juniper Drive
London
SW18 1TS

Refunds cannot be given if the fault is a result of your own actions such as product misuse or if personalisation is misspelt or if you have uploaded an image of a low resolution or size.

Multiple refund requests

If there are persistent claims for refunds from the same individual or group of individuals, we reserve the right not to issue a refund or replace an order. We may refuse to take any future orders from any such customers and will inform them of our decision in writing, via email or over the telephone.