FREE DELIVERY ON ALL UK ORDERS!

FAQs

How Do I Place My Order?

If you know what type of gift you’d like to purchase simply select one of the items in the categories listed at the top of the page and browse through the designs and variations on offer. Follow the link through to the product page and add your own personalisation (where applicable) before adding the item to your cart, from there you can proceed to the payment page to confirm your order.

How Much Does It Cost & How Can I Pay?

The final cost of your MixPixie shopping basket will depend on many items you have and which items you have added to your cart. Our music themed giftcards begin at £3.00, personalised CDs start at £6.00 and our larger bespoke framed prints are priced from £25.00 upwards. MixPixie accepts debt and credit cards, Apple Pay, Google Pay and PayPal.

Methods of Payment – WristKing™

How Long Will It Take To Make & Despatch My Order?

We aim to dispatch all items within 2 working days where possible but depending on the complexity of the gift this can take longer. Below is an approximate guide to our timings, but we always do our best to send our orders as soon as possible:

  • CDs and Giftcards dispatched within 24- 48 hours
  • Prints, gifts, and framed posters 48 – 72 hours
  • Personalised Vinyl records (both 7″ and 12″) up to 30 days. Please note that this is a lengthy making process, but we will do everything we can to get your order to you as soon as possible.

Where Do You Deliver And When Will It Reach Me?

All UK orders are eligible for FREE delivery, these are sent by Royal Mail 48, so should take 2-3 days to get to you, from despatching. If you’d like your order sooner, please select the Express Delivery option at the checkout, which will be sent by Tracked 24, for next working day delivery from despatch.

We love sending our gifts across the world, whether you live in the UK, Europe or anywhere in the rest of the world (including Pixie Land). We use the Royal Mail to get our gifts to you, and they suggest that any UK orders should be received within 2-3 working days of being dispatched, any European orders should be received within 5-10 working days and anywhere within 10-14 working days.

Can I Return My Item If There’s A Problem?

We’re thrilled to say that it’s very rare there are any problems with our products, but we are very happy to help with any queries that may arise from time to time. Unfortunately as most of our products are personalised we are unable to accept returns for any misspelling of any bespoke text, or incorrect song choices by the customer but if the product is faulty in any way we will be glad to help.

If you do have any queries with your order when you receive it, please contact support@mixpixie.com or call +44 (0)330 133 2905 with your order number.

Sound Wave Posters FAQs

Our awesome soundwave posters and cards are made by taking a chosen song and using the image of the waveform to create a stunning poster. If you are creating your own bespoke poster, choose any song, select a style or design, your colour choices and add your own personalised message underneath and we’ll do the rest!

How Do Personalised CDs and Personalised Vinyl Records Work?

Creating your CD or vinyl record on MixPixie can be done in three easy steps and shouldn’t take more than 5 minutes. For a one-off personalised gift that will be with the recipient 48 hours later, we Pixies think that’s pretty cool!

We’re the very first company in the world to make CDs and Vinyl records on an on-demand basis. To put simply, you design the artwork, you choose which and how many songs you want and we’ll make a professional copy of the CD/vinyl record, just for you. With over 500 album covers and over 24 million songs to choose from, MixPixie is a great way to show someone special how much you care. You can create a CD or vinyl records for your family member, partner, friend or colleague with just their special songs . At MixPixie you can create the soundtrack to any experience, friendship or occasion. The Pixies at MixPixie have got loads of suggestions to get you started and are here to help every step of the way.

OK, I’VE HEARD ENOUGH, I’M READY TO GET STARTED!

Or keep reading below for more information.

Personalised CDs:

 How Do I Get Started?

After you have clicked on the ‘Start Building’ button under Personalised CDs, follow the page down and you will be asked to fill out two text boxes:

Album Title and Message: Please fill in any text that you would like to be printed on the cover (Album title) and inside CD packaging (Message) into these text boxes, you will be able to edit them later.

Before you get started on your design, you need to choose the songs you’d like on your personalised CD.

You can choose up to 15 songs for your personalised CD. There are over 24 million songs for you to choose from and each song is priced at £1. The registered artist, band, and songwriters earn money from every song that you pick, so it’s all 100% above board – we Pixies always play by the rules!

Alternatively, if you’ve got the songs on your computer, which you’ve already bought, you can just purchase the personalised artwork from us.You can find the specific songs you want by searching under the song name, the artist, or band name or the album that the song is from. We have also selected a Top 40 list of tracks chosen by our customers which we Pixies think would be suitable, just in case you need some inspiration to get you started!

You can listen to 30 second clips of each song listed, to check you’ve got the right one and use the ‘add song’ button to move your chosen song onto your CD.

The price of your CD, in the bottom left-hand corner of the screen, shows you the running total of your personalised CD. As you add each song, the cost will increase by £1.

You can change the order of the songs you’ve selected, by dragging and dropping the tracks into the order you want them in.

Once you have added all of the songs you want to your personalised CD, you are now ready to create your design in Step 3, simply by clicking on “Custom Design” underneath the track list and “Customise Your CD”.

You will then be taken to a new page, where you will see a selection of CD templates down the left hand side. Use the grey scroll bar to choose your template, which has been pre-populated with the text which you inserted at the beginning under “Album Title” and “Message”.

Our personalised CDs are printed on sustainably sourced 300gsm box board, so there are no plastic CD cases, just high quality card packaging made on an individual basis.

There are three areas within the CD packaging which you can personalise, exactly as you’d like to:

  1. The front cover
  2. The outside back cover
  3. The inside cover

Please note that the artwork on the CD disc is printed automatically from your design on the front cover.

These three areas have already been filled in with the text you have already provided and your chosen track listing too. However, if you want to make any changes or you spot a typo, this can be done by clicking on your personalised text and simply editing as you wish.

Equally, if you wish to add additional text, this can be done simply by clicking on the text area and adding any text of your choice.

Heads Up! If you drag some text into an area which goes off the three panels, this may still print or will be cut off, so make sure that any text or images you add are fully on the sections of artwork that you can see.

Time To Get Creative!

If you want to add photos to your personalised CD design, simply click on the “Photos” tab on the left hand side. From here, you will be able to upload photos from your computer, Facebook, Instagram or choose from our selection of free images.

Simply drag and drop the photo you want to use onto the CD design and resize it to fit on one of the three panels. Please note that if you add a photo and it covers any of the original personalised text, this text won’t be shown on your personalised CD, so you may need to adjust the layer order, so that your new image sits behind the text. This can be done by selecting the “Layers” tab on the left hand side, and you can drag the new photo layer, so that it sits just above the “Background” layer and therefore behind the rest of the text.

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You can also use the above options to create your very own bespoke artwork, using the options detailed above.

Personalised Vinyl Records:

 How Do I Get Started?

A dropdown box appears when you click on the Personalised Vinyl category, on the homepage of the MixPixie website. In order to get started, you will need to choose whether you want to create a 7 inch vinyl record or a 12 inch vinyl record.

The 7 inch records contain one track and the 12 inch records contain up to 6 tracks.

Once you have made your decision, follow the page down and you will be asked to fill out two text boxes:

Album Title and Message: Please fill in any text that you would like to be printed on the vinyl record sleeve cover (Album title) and the back of the vinyl record sleeve (Message) into these text boxes, you will be able to edit them later.

Before you get started on your design, you need to choose the songs you’d like on your personalised vinyl record.

You can choose 1 song for your personalised 7 inch vinyl record or up to 6 tracks for your personalised 12 inch vinyl record.

There are over 24 million songs for you to choose from. You can find the specific songs you want by searching under the song name, the artist, or band name or the album that the song is from. We have also selected a Top 40 list of tracks chosen by our customers which we Pixies think would be suitable, just in case you need some inspiration to get you started!

You can listen to 30 second clips of each song listed, to check you’ve got the right one and use the ‘add song’ button to move your chosen song onto your vinyl record.

You can change the order of the songs you’ve selected, by dragging and dropping the tracks into the order you want them in.

Once you have added all of the songs you want to your personalised vinyl records, you are now ready to create your design in Step 3, simply by clicking on “Custom Design” underneath the track list and “Customise Your Vinyl”.

You will then be taken to a new page, where you will see a selection of Vinyl record templates down the left hand side. Use the grey scroll bar to choose your template, which has been pre-populated with the text which you inserted at the beginning under “Album Title” and “Message”.

There are two areas on the vinyl record sleeve, which you can personalise, exactly as you’d like to:

  1. The front cover
  2. The back cover

Please note that the vinyl record labels are printed automatically from your design on the front cover.

These three areas have already been filled in with the text you have already provided and your chosen track listing too. However, if you want to make any changes or you spot a typo, this can be done by clicking on your personalised text and simply editing as you wish.

Heads Up! If you drag some text into an area which goes off the two panels, this may still print or will be cut off, so make sure that any text or images you add are fully on the sections of artwork that you can see.

Time To Get Creative!

If you want to add photos to your personalised Vinyl record design, simply click on the “Photos” tab on the left hand side. From here, you will be able to upload photos from your computer, Facebook, Instagram or choose from our selection of free images.

Simply drag and drop the photo you want to use onto the vinyl record design and resize it to fit on one of the three panels. Please note that if you add a photo and it covers any of the original personalised text, this text won’t be shown on your personalised vinyl, so you may need to adjust the layer order, so that your new image sits behind the text. This can be done by selecting the “Layers” tab on the left hand side, and you can drag the new photo layer, so that it sits just above the “Background” layer and therefore behind the rest of the text.

You can also use the above options to create your very own bespoke artwork, using the options detailed above.

General:

How Do The Artists and Musicians Get Paid For The Songs I Choose?

We Pixies have been busy putting together lists, so that every song in the MixPixie song bank is registered to a record company, publishing company or directly with an artist or band. Each time you choose a song to be included on your album, The Pixies take a note of this and make sure that the people behind that song (i.e. the artists, bands, songwriters, musicians etc.), get the royalties they are owed. MixPixie fully supports all musicians, music companies and the official governing bodies of the music industry.

MixPixie is 100% legal and above board. Agreements are in place with all the record companies and music publishers to make sure that all of the talented people who write or perform the songs get paid every time you include a song on your album.

If I’m Not Happy With My Order, Can I Get A Refund?

At MixPixie, we always try to send your orders in perfect condition. However, occasionally, problems can arise. In the unlikely event that a product is faulty, or it is damaged in delivery or is the wrong item, we ask you to contact us to let us know of the problem as soon as possible. We will then advise you on whether you are eligible for a refund or replacement.

Please note that personalised orders cannot be refunded if you have changed your mind or made a mistake on the artwork, as this order has been made especially for you and therefore cannot be resold. We can look into getting a replacement to you for a redesign and fulfilment charge.

Reporting a problem

If for any reason you are not happy with your MixPixie order, please contact our Customer Service Team. Call +44 (0)330 133 2905 or email support@mixpixie.com. You will need to quote your order number, your email address you have registered with and have the address and details on the problem with your order.

We aim to acknowledge any complaint within 24 working hours, (48 hours during busy periods) and will do our best to resolve any complaint within 7 days of receipt. We may ask you to take a photograph of your order, to help us communicate with our suppliers and correct any future problems. Should it be necessary, we will then advise you how to return your item.

Returning products and issuing refunds

Although we Pixies take great care in making your personalised orders, it is possible that very occasionally; one or two could be faulty. If you think your order is faulty, we will ask you to return it to us within SEVEN days of receipt.

Your right to return items to us in accordance with these terms and conditions is in addition to any other statutory rights you may have.

If you are eligible for a refund, we will reimburse the price you have paid for the order onto the credit or debit card that you paid with. Alternatively, we may offer to remake and resend the CD free of charge. Please note it is not our policy to offer both a refund and resend.

All Returns Must Be Sent To:
MixPixie Customer Returns
SU2B Lansbury Estate, 102 Lower Guildford Road, Knaphill, Surrey, GU21 2EP.

Refunds cannot be given if the fault is a result of your own actions such as product misuse or if personalisation is misspelled or if you have uploaded an image of a low resolution or size.

Multiple refund requests

If there are persistent claims for refunds from the same individual or group of individuals, we reserve the right not to issue a refund or replace an order. We may refuse to take any future orders from any such customers and will inform them of our decision in writing, via email or over the telephone.

What Happens If I Make A Mistake?

Mistakes do happen, but unfortunately, as MixPixie orders are made just for you, in most cases is it not possible to amend any of personalised orders. As soon as you realise you have made a mistake, please get in touch and we will do our best to help you.

Emails are answered during business hours (9.00am – 5.00pm) in the order they are received. It is therefore possible that your order could begin production before your email is processed and we will be unable to make any changes.

Refunds cannot be given if the fault is a result of your own actions such as product misuse or if personalisation is misspelled or if you have uploaded an image of a low resolution or size.